Returns & Refunds

We want you to be comfortable with your purchase. This policy explains when a return, replacement, or refund may be available.

Eligible returns

Request a return within 30 calendar days after delivery. Items must be unused, in original condition, and returned with original packaging and accessories. Products identified as final sale, personalized, or not returnable on the product page are excluded unless required by law.

Damaged, incorrect, or missing items

Contact us within 7 days of delivery for an item that arrives damaged, incorrect, or incomplete. Include your order number and clear photos so we can review the issue and provide the next step.

How to start a return

• Email support before sending anything back.
• Wait for return instructions and the approved return address.
• Use a trackable shipping method and keep the receipt until the review is complete.
• Do not send a return directly to a supplier or fulfillment partner unless we instruct you to do so.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping unless the product page or support team states otherwise. If we confirm that an item was damaged, incorrect, or incomplete on arrival, we will provide the applicable resolution instructions.

Refunds and cancellations

After the returned item is received and reviewed, an approved refund is sent to the original payment method. Your bank or card issuer may need additional time to post it. You may request an order cancellation before fulfillment begins; after shipment, use this return process.

Contact

Email ops@sentinelloot.com with your order number and the reason for your request.