Shipping & Delivery

This policy explains how Sentinel Loot handles shipping for physical products. The available destination, shipping method, rate, and estimated delivery window are shown at checkout before payment.

Processing and delivery estimates

Orders are prepared after payment authorization. The estimate shown on the product page or checkout is not a guarantee and may vary by product, fulfillment partner, carrier, weather, or other events outside our control.

Partner fulfillment

Some products are fulfilled by a third-party sourcing or logistics partner. Items in the same order may arrive in separate packages and may have separate tracking information.

Tracking and delivery issues

• We will send tracking information when it is available from the carrier or fulfillment partner.
• Check that your shipping address is correct before submitting an order.
• If tracking shows delivered but you cannot locate the package, check with household members, building staff, and the carrier first, then contact support.
• Contact us promptly about an incorrect, damaged, or missing shipment so we can investigate.

Shipping charges and destinations

Shipping charges and eligible destinations depend on the product and the current fulfillment setup. The applicable amount is shown at checkout. Do not send a return to a supplier or carrier unless our support team provides written instructions.

Questions

For shipping help, email ops@sentinelloot.com with your order number.